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Privacy Policy & Terms of Use

Last updated: March 2026

Clasper is your family's private space. Your photos, recipes, messages, and memories belong to you — not us. We can't see your content, we don't want to, and we built it that way on purpose.

1. What Gets Stored

When you sign up and use Clasper, here's what gets stored:

• Your account: name, email, and password (your password is encrypted — even we can't read it)
• Your family's content: photos, recipes, messages, events, memories — everything you and your family create inside your hub
• Your preferences: settings, theme choices, and cached content stored on your device so the app works fast

2. What We Do With It

• Keep your hub running and your account secure
• Sync content between your family members
• Make the app better over time

We do not sell, rent, or share your data with anyone. Ever. No exceptions.

3. How It's Protected

Your data is stored securely with row-level security — meaning each family's data is completely walled off from every other family. Passwords are hashed (scrambled beyond recognition), and every connection uses HTTPS encryption. Private messages are encrypted on your device before being stored — our servers only see ciphertext for those communications. Your family's photos, recipes, events, and other shared content are stored securely on our servers, protected by authentication and row-level security. Only authenticated members of your family can access them. They are not accessible to other families, the public, or Clasper staff.

4. Your Family, Your Data

• Only people with your unique Family Code can join your hub
• No family can ever see another family's data
• We don't look at, read, or access your family's content — it's yours
• You can request a copy of your family data by contacting us
• You can delete your account from Settings. Your data is kept for 7 days in case you change your mind, then permanently erased.

5. Children's Privacy

Clasper supports kid and teen accounts within a family hub. These accounts are created by a parent or guardian who manages the family hub. We do not knowingly collect data from children under 13 without parental consent. The parent/guardian who creates the hub is responsible for managing their children's accounts.

6. Cookies & Local Storage

Clasper uses browser local storage (not tracking cookies) to save your preferences, cache content for offline use, and keep you logged in. We do not use third-party tracking cookies or analytics that follow you across the web.

7. Third-Party Services

Clasper uses the following third-party services:

• Supabase – database and authentication
• Firebase Cloud Messaging – push notifications only (no analytics or tracking)
• Vercel – hosting and deployment
• Unsplash – stock imagery on public pages only
• UI Avatars – generated avatar placeholders

These services have their own privacy policies. We only share the minimum data required for them to function.

8. No Ads, No Tracking

Clasper does not display advertisements. We do not track your behaviour for advertising purposes. We do not sell data to advertisers. Your family hub is a private, ad-free space.

9. Terms of Use

By using Clasper, you agree to:

• Use the service for lawful, family-friendly purposes
• Not upload harmful, abusive, or illegal content
• Keep your Family Code private and share it only with trusted family members
• Be responsible for the activity on your account
• Not attempt to access other families' data

We reserve the right to suspend accounts that violate these terms. If you believe a hub is being misused, you can report it from Settings or by emailing support@clasper.net.

10. Disclaimer

Clasper is provided "as is" without warranties of any kind. While we strive to keep your data safe and the service running smoothly, we are not liable for data loss, service interruptions, or any damages arising from the use of Clasper. We recommend keeping your own backups of important family content.

10a. User-Generated Content

All content posted within a family hub — including recipes, photos, messages, posts, and any other user-created material — is the sole responsibility of the user who created it. Clasper does not review, verify, or endorse any user-generated content.

• Recipes: Clasper is not responsible for the accuracy, safety, or suitability of any recipes shared within your hub. Always verify ingredients for allergies, dietary restrictions, and food safety. Ensure proper cooking temperatures and hygiene practices. Safety is always your responsibility.
• Posts & Messages: Users are responsible for the content they share. Clasper is not liable for any content posted by family members within a hub.
• Photos & Media: Users are responsible for ensuring they have the right to share any photos or media they upload.

Safety is always #1. Parents and guardians are responsible for monitoring content shared within their family hub, especially when children or teens are members. Clasper provides the tools — how they are used is up to your family.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of Clasper after changes constitutes acceptance of the updated policy.

12. Canadian Privacy Law

Clasper is operated from Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access, correct, or request deletion of your personal information at any time by contacting us.

13. Data Retention

Your data is kept for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days. Some anonymized, non-identifiable data may be retained for service improvement. Backups containing your data are automatically purged within 90 days of deletion.

14. Client-Side Encryption

Private family communications (messages, posts, drops, and reunion chats) are protected with client-side encryption using AES-256-GCM. Your encryption key is derived from your family code on your device using PBKDF2 and is never stored on or transmitted to our servers. This means:

• Only users with the correct family code can decrypt and read private messages. Clasper and our infrastructure cannot access the decrypted content.
• Our servers store only encrypted ciphertext for protected content. Even if our database were compromised, your private messages would remain unreadable without the family code.
• Shared family content (recipes, events, shopping lists, photos, traditions, etc.) is intentionally left unencrypted so family admins can recover it and so collaborative features work across devices.

What's encrypted: Messages, family feed posts, drops, and reunion chats.
What's not encrypted: Photos, recipes, events, shopping lists, traditions, pets, family tree, and other collaborative content.

15. Age Requirements

You must be at least 16 years old to create a Clasper family hub. Children and teens under 16 may use Clasper through a kid or teen account created and managed by their parent or guardian within an existing hub. Parents are responsible for their children's use of the service.

15. Contact

Questions about privacy or these terms? Reach out at support@clasper.net